Opus Energy
Opus Energy Smart Meter - FAQ
- How much is the Smart Meter and service?
- Who is Opus Energy's offer available to?
- How long is the offer from Opus Energy open for?
- How can I sign up to the free Opus Energy Smart Meter offer?
- Who are Opus Energy's Smart Metering partners?
- Will my business be without electricity whilst the Smart Meter is being installed?
- What happens if there is a problem with the Smart Meter?
- How does the Opus Energy Smart Meter take remote meter readings?
- Will there be a display so that I can read my own meter?
- What are the Opus Energy customer benefits?
- How does the Opus Energy Smart Meter contribute to making bills more accurate?
FAQ
How much will the Smart Meter and service cost?
Whilst the customer is registered as receiving their electricity supply from Opus Energy, there is no additional cost.
Who is Opus Energy's offer available to?
The offer is open to business customers supplied by Opus Energy and is subject to availability and to our Smart Metering partner's Terms and Conditions of installation and meter provision.
How long is the offer open for?
Opus Energy recognise the significant benefits that Smart Meters can offer and therefore, currently, no fixed time has been applied to this offer.
How can I sign up to the free Smart Meter offer?
Customers can register their request for a Smart Meter online.
Once registered, your request will be passed to our Smart Metering partners. They will contact you directly to arrange for the Smart Meter installation. Whilst Opus Energy remains the registered supplier of your electricity, we will pay for the monthly charges associated with the meter. This will continue whilst Opus Energy is the registered electricity supplier.
Who are Opus Energy's Smart Metering partners?
Opus Energy uses three leading Smart Metering partners:
Bglobal
With over 30,000 smart meters installed, bglobal is the leading provider of smart metering and energy data management solutions for the energy market. Launched in late 2004, bglobal is the preferred smart meter provider to a large number of leading energy suppliers and has an impressive client list including contracts direct with Comet, Leeds City Council, Nottingham City Council, Somerset County Council, ATS Tyre Services and Bournemouth & West Hants Water. bglobal successfully floated on the Alternative Investment Market (AIM) in April 2008.
IMServ Europe Ltd
IMServ is the UK’s leading energy solutions and AMR / SMART metering provider putting you in complete control of your energy usage and costs. Leading the industry since it was established, IMServ have delivered more knowledge to more customers in more places, whilst meeting industry targets and becoming a benchmark for excellence.With years of experience IMServ offer piece of mind that you are dealing with true professionals, helping you to reach your business and environmental objectives.
Lowri Beck Services Limited
Since 1996 Lowri Beck has been providing metering and data management services for the UK’s major energy companies.
Lowri Beck is a service provider for the installation and operation of electricity meters and meter reading services for residential, commercial and industrial properties. Lowri Beck provides both manual and remote data capture services and the management of that data to enable accurate and timely billing and presentation of energy usage.
Will my business be without electricity whilst the Smart Meter is being installed?
Our Smart Metering partners will be able to provide you with an indication of the expected down time, prior to installation. They will work with you to ensure the installation takes place at the most convenient time for your business. For most premises the electricity will be disconnected for between one to two hours. For other customers there will be no down time during the installation.
What happens if there is a problem with the Smart Meter?
We have chosen meters that form some of the latest metering technology in the industry and as such have an excellent record for performance. However, if in the unlikely event you do have a problem with your meter, the Smart Meter provider will arrange for an engineer to visit your premises to investigate the issue.
How does the Smart Meter take remote meter readings?
The Smart Meter records electricity consumption data and has the capacity to store this information for up to a year. The meter is dialed and sent to your supplier using GPS technology.
Will there be a display so that I can read my own meter?
Yes, the meters have a display so that you can see your electricity consumption, however the display will only show cumulative readings.
What are the customer benefits?
You will receive actual meter reads on a monthly or quarterly basis, without the need for a visit to your premises. This information is used on your invoice and therefore significantly reduces the use of estimated meter reads, and provides improved billing accuracy. Customers will also be able to use the Smart Meter’s consumption data to monitor energy efficiency initiatives and identify ways of reducing the amount of energy used.
How does a Smart Meter contribute to making bills more accurate?
Smart Meters provide actual meter reads taken directly from the meter and the premises. Opus Energy invoices using the actual meter reads, significantly reducing the need for estimated meter reads.
