More savings and no estimated bills.

Opus Energy smart meter - FAQ

 

 

 

 

 

 

 

 

FAQ

How much will the smart meter and service cost?

Whilst the customer is registered as receiving their electricity supply from Opus Energy, there is no additional cost.*

Who is Opus Energy's offer available to?

The offer is open to business electricity customers supplied by Opus Energy and is subject to availability and contractual acceptance of our smart metering partner's Terms & Conditions of installation and meter provision.

How long is the offer open for?

Opus Energy recognise the significant benefits that smart meters can offer and therefore, currently, no fixed time has been applied to this offer.

How can I sign up to the free smart meter offer?

Customers can register their request for a smart meter online.

Once you have registered, you will be contacted directly by our metering partners. They will discuss with you the terms of the contract under which they will install and maintain your smart meter. Once you have entered into this contract with our smart metering partners, they will arrange for the installation of your Smart Meter. Whilst Opus Energy remains the registered supplier of your electricity, we will pay for the monthly charges associated with the meter.

Who are Opus Energy's smart metering partners?

Opus Energy uses a number of leading smart metering partners: 

Bglobal

Bglobal Metering is the UK’s leading smart metering company, and an Elexon-accredited Half Hourly and Non Half Hourly Meter Operator (MOP), Data Collector and Aggregator (DC/DA).

Bglobal Metering offer a range of energy management and smart metering solutions to give homes and businesses the tools they need to control and reduce their carbon consumption. Bglobal successfully floated on the Alternative Investment Market (AIM) in April 2008.

Invensys Operations Management (IMServ Europe Ltd)

Invensys Operations Management is the UK's favourite energy monitoring and control provider. IMServ boasts and all-inclusive portfolio that covers data collection, analysis, reporting, carbon management and energy control solutions using their advanced EDV web tool.

Invensys Operations Management’s offerings are delivered under several prominent industry brands, including EDV Energy DataVision, IMServ and Wonderware.

Lowri Beck Services Limited

Since 1996 Lowri Beck has been providing metering and data management services for the UK’s major energy companies.

Lowri Beck is a service provider for the installation and operation of electricity meters and meter reading services for residential, commercial and industrial properties. Lowri Beck provides both manual and remote data capture services and the management of that data to enable accurate and timely billing and presentation of energy usage.

Siemens

Siemens Metering, Communications and Services, a division of Siemens plc, offer innovative ‘fit-first-time’ solutions for utilities and business users. These output driven solutions cover the range of utility services, from meter asset provision, installation and maintenance and presentation of the highest possible amount of data that allow clients to make informed decisions. Siemens is committed to delivering excellent service and results that best fit Opus Energy as well as the end consumer.

Siemens work on behalf of energy suppliers and network distributors to install, maintain and read meters, visiting over 14 million homes and businesses throughout the UK. They are one of the largest organisations of this type in the UK and are growing internationally too, particularly within smart metering solutions. 

Stark

Stark is a leading provider of online energy reporting, data collection and smart metering services.

Since 1981, they have been at the forefront of developing powerful energy information systems. Their customers include major utilities, public sector organisations, retailers, industrial and commercial companies and energy and procurement consultants.

Stark is an Elexon accredited Half Hourly and Non Half Hourly data collector and data aggregator and is ASPCoP accredited for gas AMR.

 

UPL

Utility Partnership Limited (UPL) is an end-to-end utility infrastructure and energy management provider. They are an accredited Meter Operator (MOP) and Non Half-Hourly Data Collector/Data Aggregator (NHHDC/DA). This enables them to offer a complete and independent metering and data service. They have more than 12 years experience with a nationally approved installation team, and have developed a bespoke range of smart metering solutions.

UPL also have trained energy auditors and analysts to operate throughout the UK, offering targeted energy-saving advice on how to reduce both costs and carbon emissions.

Will my business be without electricity whilst the smart meter is being installed?

Our smart metering partners will be able to provide you with an indication of the expected down time, prior to installation. They will work with you to ensure the installation takes place at the most convenient time for your business. For most premises the electricity will be disconnected for between one to two hours. For other customers there will be no down time during the installation.

What happens if there is a problem with the smart meter?

We have chosen meters that form some of the latest metering technology in the industry and as such have an excellent record for performance. However, if in the unlikely event you do have a problem with your meter, the smart meter provider will arrange for an engineer to visit your premises to investigate the issue. 

How does the smart meter take remote meter readings?

The smart meter records electricity consumption data and has the capacity to store this information for up to a year. The meter is dialed and sent to your supplier using GPS technology.

Will there be a display so that I can read my own meter?

Yes, the meters have a display so that you can see your electricity consumption, however the display will only show cumulative readings.  

What are the customer benefits? 

You will receive actual electricity meter reads on a monthly or quarterly basis, without the need for a visit to your premises. This information is used on your Opus Energy invoice and therefore significantly reduces the use of estimated meter reads, and provides improved billing accuracy. Customers will also be able to use the smart meter’s consumption data to monitor energy efficiency initiatives and identify ways of reducing the amount of energy used.

How does a smart meter contribute to making bills more accurate?

Smart meters provide actual electricity meter reads taken directly from the meter and the premises. Opus Energy invoices using the actual meter reads, significantly reducing the need for estimated meter reads.

As an Opus Evolution customer can I get free smart metering?

Contact Opus Corporate Solution's team to discuss your smart metering requirements or visit the Opus Evolution website for contact details

Where can I find out more about smart meters and purchasing electricity for my business?

Opus Energy have created an electricity advice website dedicated to helping companies, in these challenging times, understand more about buying electricity for their business. It includes information about being more energy efficient, reducing your electricity bill and enables you to post any specific questions you may have. Visit Opus Energy’s electricity advice website.

 

* Subject to availability and standard Terms & Conditions of installation and supply. This offer is only available to electricity business customers supplied by Opus Energy Limited and is subject to contractual acceptance by Opus Energy and our metering partners. This offer is limited to a maximum of 10 meters per customer and is restricted to non-domestic sites consuming electricity for commercial purposes (over 1,000kwhs Per annum).

**Based on largest installed customer base and ecosystem (used by more than 40,000 customers in excess of 200,000 facilities in over 180 countries around the world, plus over 3,000 industrial third-party partners)

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